Professional with strong background in leadership, product management, account management, sales, project management, relationship building, and client services.  Technical background to include Network Surveillance, circuit design, provisioning, and coordination for the Optimization/Migration of networks.  Team oriented with excellent communication, interpersonal, organizational, leadership, supervisory and problem resolution skills. Possessing a strong C-level database with heavy networking and social media experience.

SYNIVERSE TECHNOLOGIES, Tampa, FL                                                                                       Jan 2014 - Present

Product Manager III

·               Managing multiple domestic and global SS7 products including: GSM Signaling Transport, CDMA Signaling Transport (INlink), ISUP (LATALink), and Circuits & Ports.

·               Business owner of an over $60 Million SS7 Product portfolio serving over 125 mobile network operators, worldwide.

·               Leading a $33Million annual GSM Signaling Transport product line, servicing large, mobile network operators.

·               Managing all activities related to the lifecycle management and evolution of each product and making all critical decisions affecting the product with the goal of increasing the revenues and the market share.

·               Making recommendations for reduction plans to reduce product costs to increase margins.

·               Understanding market pricing and opportunities/risks to existing and new customers.  Prepare joint sales plans with the sales force.

·               Understanding competitors, their key people, pricing, and product strategies.

·               Performing analysis of current and new products/opportunities.

·               Coordinate and build strong working relations with various internal organizations including: Engineering, Sales, Marketing, Product Development and Operations.

·               Display a high level of critical thinking in cross-functional process analysis and problem resolution for new and existing products

 

WINDSTREAM COMMUNICATIONS, Tampa, FL                                                                           May 2013 – Jan 2014

Sr. Account Executive

·               Sales of Telecom/IT products & services including: Colocation, Dedicated Servers, Broadband /Wireless Internet, VoIP, MPLS, Email, Web & Software hosting, Storage, Unified Communications, Disaster Recovery/Business Continuity & Equipment.

·               Deliver customer solutions through identifying design, analysis, and development requirements.

·               Work closely with Network Design Specialists, Service Delivery, Project Coordination, NOC and Vendors to insure clear requirements are defined, specific requirement focus is attained and installs are completed on time.

·               Maintain and update customer quotes and records in company CRM (Salesforce.com).

·               Development and implementation of strategic plans to solidify long-term business relationships and partnerships.

·               Responsible for increasing market share by proactively prospecting, pursuing, and closing new business.

·               Establish relationships and partnerships with Referral Agents, VAR’s, distributors and resellers to obtain new and repeat business.

·               Manage existing customer accounts to insure retention, customer satisfaction, quality control, problem resolution and development of new business.

 

SYNIVERSE TECHNOLOGIES (VEREDUS CORPORATION), Tampa, FL                             Nov 2012 – May 2013

Network Vendor Analyst (Contractor- 6 month)

Led multiple projects associated with 2013 Network Cost Savings Project. Tasked to save company 6 Million dollars for year 2013.

·               Complete Network Audit, including identifying all network elements that are no longer required and disconnect/reuse as needed.

·               Worked with network providers/vendors to replace existing circuits with upgraded technology.

·               Reviewed current network infrastructure circuits for utilization and optimized as needed.

·               Responsible for escalating functional, quality, and timeline issues appropriately and as needed.

·               Collaborated with Cross-Functional Teams to implement, solve problems, and coordinate complex projects.

·               Worked with Architecture team on plans to reduce/reuse Circuits.

·               Reported progress, status, metrics & savings on all projects to Sr. Executive Management team on a continuous basis.

·               Monitored compliance of spends/new orders with vendor contracts to result in company bonuses to aid in Cost Savings.

·               Negotiation of renewal vendor contracts.

 

SAGO NETWORKS, Tampa, FL                                                                                                         Dec 2011 – Sept 2012

Business Development Manager

·               Sales of Data Center products & services including: Colocation, Dedicated Servers, Broadband /Wireless Internet, VoIP, Email, Web & Software hosting, Storage, Unified Communications, Disaster Recovery/Business Continuity, Equipment, IT Managed Services & Professional Services.

·               Disaster Recovery Analysis for potential customers Infrastructure.

·               Delivered customer solutions through identifying design, analysis, and development requirements.

·               Development and implementation of strategic plans to solidify long-term business relationships and partnerships.

·               Responsible for increasing market share by proactively prospecting, pursuing, and closing new business.

·               Worked closely with engineering/NOC staff to insure clear requirements are defined, specific requirement focus is attained and installs are completed on time.

·               Responsible for escalating functional, quality, and timeline issues appropriately and as needed.

·               Worked with Cross-Functional Teams to implement, solve problems, and coordinate complex projects.

·               Established relationships and partnerships with Referral Agents, VAR’s, distributors and resellers to obtain new and repeat business.

·               Managed existing customer accounts to insure retention, customer satisfaction, quality control, problem resolution and development of new business.

 

TECHNISOURCE, Tampa, FL                                                                                                              Apr 2011 – Dec 2011

Account Executive

·               Sales of Technology recruiting & staffing in the Tampa Bay area.

·               Sales of solutions services to include: Deployment, Technology Support, Infrastructure Management, and Embedded Technology Engineering Services.

·               Sales of IT Management services to include: IT assessments, Strategic projects, Enterprise application management, and comprehensive outsourcing.

·               Delivered customer solutions through identifying design, analysis, and development requirements.

·               Development and implementation of strategic plans to solidify long-term business relationships and partnerships.

·               Managed existing customer accounts to insure retention, customer satisfaction, quality control, problem resolution and development of new business.

·               Leadership in directing recruitment staff on requirements so they identified qualified candidates through recruiting activities.

·               Assessed client position requirements, write complete job orders and appropriately communicate requirements.

·               Determined pay and bill rates to meet or exceed pricing guidelines while maintaining a competitive level in the marketplace.

 

VEREDUS CORPORATION, Tampa, FL                                                                                           Jan 2010 – Apr 2011

Technical Recruiter

·               Responsible for full lifecycle recruiting and hiring of IT professionals for Contract, Contract-to-hire and direct hire positions.

·               Sourced, screened, interviewed and matched qualified candidates in accordance with client requirements.

·               Coordinated logistical considerations for candidates to the department, including processing resumes and contact information, scheduling interviews and processing offer letters.

·                           Maintained and updated customer records in applicant tracking system (CRM).

·                           Maintained strong vendor relationships nationwide.

·                           Negotiated rates for new employees and contractors.

 

CHARLES RUTENBERG REALTY, Tampa, FL                                                                             Jan 2010 - Present

RE/MAX PREMIER GROUP, Tampa, FL                                                                                          Feb 2006 - Jan 2010

COLDWELL BANKER RESIDENTIAL REAL ESTATE, Tampa, FL                                           Oct 2001 - Jan 2006

Real Estate Consultant

·               Sell Residential, Commercial & Rental Real Estate in 5 Florida Counties (Hillsborough, Pasco, Pinellas, Polk & Hernando).

·               Liaison to mortgage lenders and Developed close working relationships with local real estate attorneys, title officers, mortgage lenders, appraisers, home inspectors and all other parties involved in the real estate transaction.

·               Experience with marketing homes sales via web listings, open houses, creation and distribution of sales brochures and advertisements for first time and repeat homebuyers.

·               Prepare Comparable Market Analyst for Sellers and research available listings available for buyers in MLS.

 

SYNIVERSE TECHNOLOGIES (VEREDUS CORPORATION), Tampa, FL                                  Oct 2004-Dec 2004

Network Provisioner (Contractor)

·               Designed, engineered and ordered diverse facilities on a DS0, DS1, DS3 and/or SONET level to support the customer network connection into the Syniverse SS7 network.

·               Knowledge of SS7 circuit provisioning.

·               Designed and provisioned IP/Frame Relay network for both Domestic and International customers.

·               Issued orders to IXC’s and/or ASR’s to ILEC’s or CLEC’s (if required).

·               Assigned diverse facilities and/or hardware facilities.

·               Understood and issued LOA/CFA/SCFA (secondary connecting or customer facilities assignment).

·               Ensured design and circuit layout records are received from vendors and recorded in the company’s provisioning system.

 

INTERMEDIA COMMUNICATIONS INC/MCI/WORLDCOM, Tampa, FL                              Jul 1998 – May 2004

Circuit Optimization/Migration Project Manager

·               Responsible for the project management, circuit design, provisioning, implementation and coordination of the Optimization of ICI’s Data Network and LEC networks to aid in cost reduction.

·               Project managed, designed & provisioned the migration of circuits on ICI’s DS1 and DS3 Network-to-Network Facilities to new MCI/Worldcom Network Facilities after company merger.

·               Infrastructure project management focused on integrating acquired company into the parent companies environment adhering to corporate policies, processes and standards.

·               Managed, supported and coordinated Vendors, LEC’s, IXC’s and CAP’s.

·               Coordinated as Team Lead for Line Cost Project where responsibilities included:  Supervising, training, assignment of duties, database and record reconciliation.

·               Reported updated progress, status & metrics on all projects to Sr. Executive Management team.

Circuit Design Engineer

·               Responsible for the design, provisioning, implementation and coordination of DS0, DS1, DS3, and STS1 Voice/data circuits within the Intermedia and LEC networks. Provisioned orders with RBOC¹s and LEC¹s according to BellCore standards.

·               Designed and Provisioned Frac-T1 and T1 circuits for integrated services (voice and data) through the Nortel HDT and ANX nodes, also verified switch capacity for PRI, Local/LD services within the Nortel DMS-500 Switch Network.

·               Provided support to Field Operations to resolve complex Circuit provisioning and design problems.

·               Ordered access from the appropriate Local Exchange Carrier, Interexchange Carriers and Competitive Access Providers.

·               Maintained and updated facility and assignments database for circuits ordered into existing facilities.

NOC Technician-Network Surveillance

·               Monitored alarms and oversaw maintenance activity relating to ICI’s telecommunications and frame networks.

·               Performed testing and fault isolation on DS0, DS1, DS3 and STS1 circuits through Tellabs 1/0 DACS, Titans 3/1 DACS, Premisys Channel Banks, Nortel OC-3 Express, OC-12 and OC-48 nodes.

·               Responded to alarm events, troubleshooting and repairs for network related problems.

·               Provisioned physical, logical and virtual circuits within ICI's Cascade/Lucent Frame Relay and ATM Switching Networks.

·               Tested with TTC 224 and Fireberd 6000 test sets, Premisys channel banks, CENTEST 550 and CENTEST 650 systems, and the HADAX test system.

·               Created Process & Procedures manuals for entire NOC Surveillance and Circuit Design Teams.

 

AMERIMORTGAGE SERVICES, INC., Tampa, FL                                                                        Jan 1998 – Jul 1998

Mortgage Broker/Loan Originator

 

ENGLE HOMES INC., Tampa, FL                                                                                                     Apr 1997 – Dec 1997

New Home Sales Associate

 

GTE, Tampa, FL                                                                                                                                     Jan 1996 – Oct 1996

Customer Service Professional

 

MCI, Sergeant Bluff, IA                                                                                                                         Oct 1994 – Dec 1995

Customer Service Professional

 

NYNEX, Lockport, NY                                                                                                                         July 1989 – Mar 1994

Directory Assistance Supervisor

·               Promoted to Supervisor from Directory Assistance Operator with this major Telecommunications company.

·               Served as the single point of contact for customer issues & escalations.

·               Successfully improved productivity and operations.

·               Trained, scheduled and supervised up to 45 employees at one time.

·               Assured adherence to company processes, policies and procedures.

·               Compiled reports, reported progress, status, and metrics on special projects to Sr. Executive Management team on a continuous basis.

 

Hillsborough Community College, Tampa, FL

A.S. in Network Services Technology – 2004 - GPA - 3.75

 

State of Florida Real Estate Salesperson License – Active

State of Florida Mortgage Broker License – Expired

State of Florida Appraisers Course

Cisco Certified Network Associate (CCNA) - Coursework Completed

 

WITI – Women in Technology International – Leadership Council – Membership Chair (2011-2012)

 

Available upon request